Mail-in Mail-out Repair – How does it work?
Step 1: Start your repair ticket.
You can start your repair ticket by clicking on the above tab “Request a Repair” and fill out the form and submit. Once this is completed you will receive your Ticket ID via email and you will also be able to see it listed under “Request form“. You must have a Ticket ID before sending your device to us. Your ticket will have a status of “My Repair”. Important- If you don’t receive an email notification please check your junk/spam folder. Sometimes our emails end up in the spam folder.
Step 2: Wait for a response.
Once you have your Ticket ID, we will review your request and get back to you as soon as possible with a quote and shipping instructions. You can view the comments and write back to us anytime by visiting the above tab “Request a Repair” and clicking on the Ticket ID to open the comments section.
Step 3: Pack & Ship your device.
Now you are ready to ship your device to us. Important– you will need to include your Ticket ID when you are sending your device to us. Either write the Ticket ID on the box or print the email containing the Ticket ID that you received from us and put it inside the box. Your ticket will have a status of “Waiting for Device”.
Step 4: We repair, email you an invoice & mail back your device.
When we receive your device, your ticket status will be changed to “Repairing” and once the repair is complete it will be changed to “Repair Complete”. When your device is repaired we will send you an invoice via email that you can easily pay online. Once payment is confirmed we will ship back your device and forward you the tracking information.